All party bookings require a 50% deposit to confirm your reservation. The deposit is non-refundable. Final payment is due on the day of the event. Please arrive at least 15 minutes before your party’s start time for check-in and set-up.

No outside food or drink is allowed in the venue, with the exception of birthday cakes. We offer a variety of food and beverage options through our party packages. For any special dietary needs, please notify us in advance. Cake and food upgrades are available for an additional cost.

Please note that we are a nut-aware facility. While we make every effort to avoid cross-contamination, we cannot guarantee a completely nut-free environment. If any guests have allergies or dietary restrictions, please inform us at least 7 days prior to the event so we can take extra precautions.

Party times are strictly 3 hours in total – 2.5hrs in the party room, 3 hours play time Please adhere to the allocated party time to allow us to prepare for the next event. A $20 charge will be applied to your account for every 5 minutes over the allotted party time slot.

The number of children and adults in attendance must not exceed the limits specified in your party package. Additional children or adults may be added for an extra fee. Final guest count must be confirmed 48 hours prior to the event.

Add-on services such as face painting, glitter tattoos food upgrades, themed decorations, or balloon packages are available at an extra cost. Available options will be displayed when booking. Add-ons must be confirmed at least 1 week prior to the event. Face painting and Glitter tattoos require at least 1 month’s notice to book. While we will do our best to accommodate your request, please note that we cannot guarantee availability.

You’re welcome to bring your own freestanding decorations, but please no confetti, glitter, or piñatas. Guests are not allowed to attach any decorations to the walls or ceilings Gifts for the birthday child can be brought to the party room. We are not responsible for lost or damaged items.

Parents or guardians are required to always supervise their children. For safety reasons, children must be accompanied by an adult when moving between the play zones and the party room. We are not responsible for any accidents or injuries that occur during the event.

Late arrivals will not be granted extra time in the party room. Your total party time remains as scheduled.

We take care of the set-up and clean-up for you! Just bring the fun, and we’ll handle the rest.